Cancellation & Rescheduling Policy
Yoga Therapy Cancellation and Rescheduling Policy
CANCELLATIONS AND MISSED APPOINTMENTS
The client is expected to attend each scheduled session on time. A canceled or delayed appointment delays our work and can negatively impact other clients. Since your appointments involve the reservation of time specifically for you, out of respect for your therapist and other clients, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice whenever possible for this reason.
HOW TO CANCEL OR RESCHEDULE
To cancel or reschedule your Yoga Therapy session, please contact us at (203) 244-8403 by phone or by text at least 24 hours prior to your appointment time.
HOW 24-HOUR NOTICE WORKS
If an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the absolute latest. Note that if your appointment is on a Monday, the cancellation needs to be provided no later than the prior Friday, by your appointment time, to be considered proper 24-hour notice.
EXCEPTIONS
The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family, Covid-19 with proof of positivity, or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional or unavoidable act. In the event of prohibitive weather, Covid-19 exposure, or asymptomatic positivity, we can conduct the session via Zoom.
FREQUENT CANCELLATIONS OR MISSED APPOINTMENTS
Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed appointments (no show) will result in the termination of treatment/service. If you have arranged with Yoga Therapy Associates to have recurring appointments, the next recurring appointment will stay in the calendar. Therefore, please call or text (203) 244-8403 if you choose to cancel that appointment to avoid a second No Show/Late Cancel charge in full for that appointment. A voice mail or text is sufficient as they are date and time stamped. The recurring appointment will be removed after the second consecutive No Show/Late Cancel.
Although you may receive text or email reminders about upcoming appointments, this is done as a courtesy and does not happen in every case. It remains your sole responsibility to keep track of and attend all scheduled therapy/session appointments in a timely manner, whether or not you receive a text or email reminder. It is your responsibility to inform your yoga therapist if your phone number or email has changed.
After 2 consecutive cancellations or no shows, you will not be able to schedule another appointment and will be referred to another practitioner.
INTAKE SESSIONS AND DEPOSITS
The deposit for the intake session is non-refundable. You may reschedule your intake session per the above policy.
FEES FOR NO-SHOWS & LATE CANCELLATIONS
No-Show Fees: Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged in full for the no show session. The credit card information or other payment information you previously provided, (or the pre-paid package you used to book the session,) will be used to process or credit this payment. By providing Yoga Therapy Associates with your credit card information or booking an appointment or plan, you consent to this policy. Multiple no-shows will result in the termination of therapy or instruction at the conclusion of your pre-paid plan.
Late Cancelation Fees: Any session that is missed by canceling less than 24 hours in advance will be charged in full for the session. You will be charged even if the cancellation is work related and even if you rescheduled the appointment. The credit card information you previously provided, (or the pre-paid package you used to book this session,) will be used to process or credit this payment. By providing Yoga Therapy Associates with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than two) may result in the termination of therapy/service at the conclusion of your plan. Multiple no-shows will result in the termination of therapy/service.
WAIT TIME/GRACE PERIOD
Your wait time is kept to a minimum. Due to the length of time provided for each appointment, it is critical that you arrive on time for (or be ready to host) your appointments. If you are more than 10 minutes late to your appointment, your appointment will be rescheduled and you will be responsible for the full cost of the tardy session.
Cancelling Private Events & Trainings
To cancel or reschedule your Private Event or Training, please contact us at (203) 244-8403 by phone or by text at least one week prior to your Private Event.
Events canceled within one week are nonrefundable. Events canceled more than one week prior to the event may be rescheduled within 3 months time. Rescheduling is also available in the case of inclement weather for outdoor events, or Covid-19 confirmed positivity affecting the host. Such events canceled may be rescheduled within 3 months time.
Cancelling Workshops
We do not offer refunds for workshops unless cancelled by Yoga Therapy Associates. Our workshops are kept small to make sure attention can be given to each individual that attends.
THANK YOU!
We truly appreciate your understanding. It is our goal to provide the most professional service possible to all our clients in order to provide supportive and reliable space for our work together. These policies enable us to ensure the quality of service that we believe you deserve.
Updated on January 3, 2023.